If you are presented with the following 'Not connected to the internet.' message, this indicates that you are logged into the cloud side of the BlackVue app and the app is not able to access the internet and is therefore unable to load the pages required for the cloud. Ensure that your device has not automatically connected to your camera's Wi-Fi network as this is usually an offline Wi-Fi network and often prompts this message. Alternatively, ensure that your device has access to the internet either via an internet-connected Wi-Fi network or using Mobile Data and press 'Try again'.

Alternatively, if you are not using the BlackVue cloud, for ease of use, once you can connect to the internet and load the pages, you can instead delete your camera and your BlackVue cloud account, and use the 'Connect locally only, Wi-Fi mode' option in the BlackVue app to connect directly to your camera. To delete your camera, click on the three dots next to your camera name, and select 'Delete'. After that, you can delete your cloud account by following the steps here.

Once successfully deleted, you can refer to our written guides here on how to directly connect to your BlackVue camera using the 'Connect locally only, Wi-Fi mode' option.