If you are presented with the following 'Not connected to the internet.' message, this indicates that you are logged into the cloud side of the BlackVue app and the app is not able to access the internet and is therefore unable to load the pages required for the cloud. Ensure that your device has not automatically connected to your camera's Wi-Fi network as this is usually an offline Wi-Fi network and often prompts this message. Alternatively, ensure that your device has access to the internet either via an internet-connected Wi-Fi network or using Mobile Data and press 'Try again'.