When you log into the app and add your camera you will be asked if you want to connect it to the cloud. If you choose "Later", the camera is added to the app and shows the "Cloud Connection Step 1/2" symbol, when you click on the camera's name it will attempt to directly connect to the camera (i.e, your phone connecting to the camera's Wi-Fi, you will need to be in the car and the camera will need to be on). If you choose "Register and connect" you'll be able to add a method to connect the camera to the cloud. Once you save the cloud connection method the app will show "Cloud Connection Step 2/2", the camera is now registered to your account, and we're waiting for it to connect to your cloud connection method. For the time being, if you click on the camera's name, it will attempt to connect via Wi-Fi. If your cloud connection method is working and the settings are correct, after 2-3 minutes your camera will switch to a blue cloud and you will hear your camera say "Cloud Connected". Click on your camera's name to view your camera's cloud information. Data here will only be visible if the camera is cloud-connected, or it's already been uploaded (i.e. driving data while you were cloud-connected, last known GPS data, or live-event uploaded videos). |
At some point your cloud-connected camera will likely lose connection to the cloud, whether the camera powers down or your cloud connection method loses connectivity, the icon below your camera's name is a grey cloud to show that it is disconnected.
Clicking on it will show your previous cloud data, but you won't be able to see all the footage that is on the camera's memory card or access the 'Live-view'.
If you're connected to the cloud you can still connect to the camera's Wi-Fi directly, simply click on the camera's name to view the cloud screen, then click on the slider at the top that lets you choose between Cloud and Wi-Fi.
If you require assistance, please contact our support team on 1300 967 777 Monday - Friday, 9am - 5pm (AWST) or via our Contact Us page.