If in the event your camera is not powering on, we recommend checking the connections to the camera as well as the power source. The best method in ensuring the power source is still working is to use a test light or dc volt meter.

If you have confirmed the device is definitely connected to an active 12V power supply, we recommend finally checking the power cable for any signs of wear or a missing fuse. The power cable will have an in-line fuse which will need to be checked, if this is blown the power cable will not work.

Lastly sometimes a faulty SD card can cause the camera to be unable to power on. You can try powering the camera on without the SD card inserted to see whether the SD card is causing the camera to be unable to power on.

If the system still does not power on after these checks, the device may be faulty and a warranty return is needed. Please proceed to our warranty returns page to complete a warranty return for your system.

If the system is outside of warranty, please contact us for further assistance on having the unit repaired by us.