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BlackVue App Support

'Camera connection failed'

If you are attempting to connect to your camera but you are presented with the below "Camera connection failed" message, it means the app is having trouble communicating with your camera which could be due to several possible reasons:

  • Ensure you are within 5-7 meters of your camera.
  • Ensure your camera is powered on (low voltage may have caused it to power off and you may need to start the vehicle).
  • Verify that your camera's Wi-Fi is turned on (if applicable for your camera model).
  • Ensure your camera's SSID or Password hasn't been changed since you added your camera into the app originally.
  • Check if your app permissions for Local Network (IOS) / Nearby Devices (Android) & Location are enabled.
  • Check if 'Location/Location Services' on your device is switched on.
  • Check if your camera is restarting - it may indicate a separate issue.

 

If you have changed your camera's SSID or Password after saving it in the BlackVue app previously, you may need to delete and then add your camera again. To delete your camera from the app tap the 'More' box next to your camera name, and select the bottom option 'Delete Camera'. Note: if the bottom option says 'Deactivate Cloud' you will need to proceed with deactivating this before you can delete your camera. 

If you're still having issues, please try the following troubleshooting steps:

  • Turn off Bluetooth in your device settings.
  • Restart your device by turning it off and on again.
  • Restart your camera by unplugging the DC power cable, letting it power off, and then plugging it back in.
  • If your device connects to Apple CarPlay or Android Auto via Wi-Fi, temporarily disable this to prevent automatic connection.
  • Perform a manual firmware update for your camera. Check out our 'How-To' camera guides for this process.
  • Temporarily disable any running VPN (check out our 'VPN on' article).