If you hear your camera saying "Direct Wi-Fi connection already in use," it means that one device is already connected to your camera's Wi-Fi network, and another device is trying to connect at the same time.

When connecting directly to your camera, only one device can be connected at a time. Check for any nearby devices that might have automatically connected to your camera's Wi-Fi network and disconnect them from the BlackVue network. It's a good idea to turn off "Auto-Join" or "Auto-Reconnect" on your device to prevent it from automatically connecting to your camera when it's nearby.

If you need assistance, please contact our support team on 1300 967 777 Monday - Friday, 9am - 5pm (AWST), or via our Contact Us page.