If you can't find your camera's Wi-Fi network in your device's Wi-Fi network settings, check the following:

• Check if your camera model features built-in Wi-Fi.
• Make sure you are within 5-7 meters of your camera and in direct line-of-sight.
• Ensure that your camera is powered on (it may power down in parking mode).
• Check if your camera's Wi-Fi is switched on (most models have a Wi-Fi button on the side of the camera next to the cable(s)).
• Check your camera is not restarting (see Keeps restarting if required).

If you've checked all of the above and still can't see your camera's Wi-Fi network, try turning your phone off and back on again.

Failing this, you can try performing a manual update for your camera to the latest version. Please refer to our handy user guides to eliminate any potential software issues. 

Lastly, the only other variable would be some sort of internal hardware issue with the camera, and in this case the camera would need to be sent in to us for RMA to be inspected further.

To submit an RMA, please use our online form here: https://www.blackvue.com.au/rma/