In the 'Playback' tab of your camera, this will open up to the 'Live-Event Upload' tab. This tab is a list of Event video files that your camera has recorded and has automatically uploaded into the cloud and is being stored. These are low-resolution copies of the original full-resolution video file that was recorded by your camera and the full resolution files are stored on the cameras SD card.

For your camera to automatically upload Event files to the cloud, the camera requires an active cloud connection at the time of the 'Event' recording. Files are not Cached, so if your camera is not cloud-connected at the time, this will not be uploaded later, however, you can still manually upload files to the cloud.

The amount of time that video files are stored in the 'Live-Event Upload' section depends on your cloud plan and your available cloud storage space. Once your cloud storage is full, this will begin to overwrite the oldest uploaded files with new files as these are uploaded if the time limit of your plan has not been exceeded. 

If you require any assistance, please contact our support team on 1300 967 777 Monday - Friday, 9am - 5pm (AWST) or via our Contact Us page.